Privacy Notice
PORTAL DE VENTAS PROSALUD S DE RL DE CV, better known as PRO SALUD, with address at Level Querétaro, Jurica, Querétaro, México, CP. 76100, in the state of Querétaro, country Mexico, and internet portal www.prosalud.me, is responsible for the use and protection of your personal data, and in this regard we inform you of the following according to the privacy notice:
Personal data collected
The personal data we collect through our website are those you voluntarily provide when making a purchase, requesting information, registering on our site, participating in promotions, or otherwise interacting with us. The personal data collected may include, but is not limited to:
- Full name
- Address
- Phone number
- Email address
- Billing information
- Payment information
About Facebook integration
Platform Term 4.f: You will maintain publicly available links to your privacy policies in the privacy policy field in the settings of your App Dashboard, as well as in any App Store that allows you to do so, if applicable, and ensure the links remain current and up to date.
Purpose of personal data processing
The main purpose of collecting personal data is to allow us to carry out the following activities:
- Process and manage purchases of products and services made through our website.
- Communicate with you to provide information about your purchase, shipping, delivery, or other related aspects.
- Respond to your inquiries, questions, or requests for information.
- Send you promotional communications about products, services, special offers, or other relevant information that we consider to be of interest to you, provided you have given your express consent for this.
- Carry out commercial prospecting and market analysis activities.
- Comply with our legal and regulatory obligations.
- Security measures
- We commit to using appropriate technical, administrative, and physical measures to protect the personal data collected against unauthorized access, loss, misuse, disclosure, or alteration.
For what other purposes will we use your personal data?
Additionally, we will use your personal information for the following secondary purposes that are not necessary for the requested service, but that allow us to provide you with better service:
● Send you news, promotions, and announcements of upcoming PRO SALUD events
● Marketing or advertising
● Commercial prospecting, sales, etc.
If you do not wish your personal data to be used for these secondary purposes, you can contact us at our phone number or email contacto@prosalud.me and provide us with the following information.
I do not consent to my personal data being used for the following purposes:
<-> Send you news, promotions, PROSALUD events.
<-> Marketing or advertising.
<-> Commercial prospecting, sales, etc.
However, if you wish to exercise your ARCO rights, you can refer to the section below which provides information on this matter.
The refusal to use your personal data for these purposes cannot be a reason for us to deny you the services and products you request or contract with us.
Transfer of personal data
We may transfer your personal data to third-party service providers who assist us in the operation of our website and in the provision of our services. Such service providers are contractually obligated to use personal data only for the agreed purposes and to maintain its confidentiality and security.
Additionally, if necessary due to a legal or regulatory obligation, we may transfer your personal data to the competent authorities.
Data Protection
To ensure the security and protection of our users' personal and financial data, we have implemented rigorous security measures on our website, backed by an SSL (Secure Socket Layer) certificate. Through this certificate, an encrypted connection is established between the user's browser and our server, ensuring that the transmitted information remains confidential and protected against unauthorized access. In addition to the SSL certificate, we have firewalls and intrusion detection systems to prevent cyberattacks.
How can you access, rectify, or cancel your personal data, or object to its use?
You have the right to know what personal data we hold about you, what we use it for, and the conditions of use we give it (Access). Likewise, you have the right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); to have it removed from our records or databases when you consider that it is not being used properly (Cancellation); and to object to the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.
To exercise any of the ARCO rights, you must submit the respective request through the following means:
Phone number 44268819133 and email contacto@prosalud.me.
To learn about the procedure and requirements for exercising ARCO rights, we provide you with the following means:
Website www.prosalud.me
Email: contacto@prosalud.me
The contact details of the person or department for personal data, which is in charge of processing ARCO rights requests, are as follows:
- Name of the person or personal data department: JORGE ALFONSO JUÁREZ CAMARGO
- Address: CALLE LAGO ZUMPANGO 319, COLONIA CUMBRES DEL LAGO, CP 76230., QUERETARO, MEXICO
You can revoke the consent you may have given us for the processing of your personal data. However, it is important that you consider that in not all cases will we be able to attend to your request or conclude the use immediately, as it is possible that due to a legal obligation we may need to continue processing your personal data. Likewise, you should consider that for certain purposes, the revocation of your consent will imply that we cannot continue to provide you with the service you requested, or the termination of your relationship with us. You should be aware that the response time for this procedure is 5 business days following the day of your request.
To learn the procedure and revoke your consent, you must submit your request through the following means:
Contact Website:
Limitation of the use and/or disclosure of your data
You may limit the use or disclosure of your personal data by sending your request to the email address contacto@prosalud.me. If your request is granted, you will be registered in PROSALUD's own exclusion list. For more information, please contact our PROSALUD Privacy Officer at the contact information provided above.
The use of tracking technologies on our internet portal
We inform you that on our website we use cookies, web beacons, or other technologies, through which it is possible to monitor your behavior as an internet user, as well as provide you with a better service and experience when browsing our page. The personal data we collect through these technologies will be used for the following purposes:
The personal data we obtain from these tracking technologies are the following:
- Identifiers, username, and passwords for a session
- Region where the user is located
- User's browser type
- Date and time of the beginning and end of a user session
- Advertising reviewed by a user
Cookies are small text files that are stored on the user's device when they visit a website. These cookies allow us to collect information about website usage, improve its performance, and offer a more personalized user experience. The cookies used on our website may be first-party or third-party, and may be session cookies (which are deleted when the browser is closed) or persistent cookies (which remain on the device for a determined period of time).
By using our website, you accept the use of cookies in accordance with the terms of this privacy notice. If you do not agree to the use of cookies, you can adjust your browser or device settings to disable or delete them, as described below.
Disabling or deleting cookies
Below is a step-by-step guide to disabling or deleting cookies in major browsers and devices:
Google Chrome:
To disable cookies: access the settings menu, select “Advanced settings”, then “Content settings” and, finally, “Cookies”. There you can block cookies or delete them selectively.
To delete cookies: access the settings menu, select “History” and then “Clear browsing data”. Make sure to select the “Cookies and other site data” option and then click “Clear data”.
Mozilla Firefox:
To disable cookies: access the options menu, select “Privacy & Security” and, in the “Cookies and Site Data” section, choose the “Block third-party cookies and site data” option.
To delete cookies: access the options menu, select “Privacy & Security” and, in the “Cookies and Site Data” section, click “Manage Data…”. Then, you can search for and delete specific cookies or clear all stored cookies.
Safari:
To disable cookies: access the preferences menu, select the “Privacy” tab and check the “Block all cookies” option.
To delete cookies: access the preferences menu, select the “Privacy” tab and click “Manage Website Data”. There, you can search for and delete specific cookies or clear all stored cookies.
Microsoft Edge:
To disable cookies: access the settings menu, select “Privacy, search, and services” and, in the “Cookies and other site data” section, choose the “Block all cookies” option.
To delete cookies: access the settings menu, select “Privacy, search, and services” and, in the “Clear browsing data” section, choose the “Choose what to clear” option. Make sure to select the “Cookies and other site data” option and then click “Clear”.
It is important to note that, when disabling or deleting cookies, some functions or features of the website may be affected and the browsing experience may be less personalized.
If you have any questions or concerns about the use of cookies on our website, we invite you to contact us using the contact details provided above.
Changes to the privacy notice and final considerations.
We reserve the right to make modifications or updates to this privacy notice at any time. Any changes will be published on our website and, if necessary, you will be notified by other means.
You may initiate a rights protection procedure before the National Institute for Transparency, Access to Information and Personal Data Protection (INAI), if you consider that your personal rights have been violated by PROSALUD. For more information, visit www.inai.org.mx.
If the user uses the services of our website, it means that they have read, understood, and agreed to the terms set forth above.
How can you learn about changes to this privacy notice?
This privacy notice may undergo modifications, changes or updates due to new legal requirements; our own needs for the products or services we offer; our privacy practices; changes in our business model, or other causes.
We commit to keeping you informed about any changes to this privacy notice, through: On our Site's Privacy Notice (This Page)
The procedure through which notifications about changes or updates to this privacy notice will be carried out is as follows: On our Site's Privacy Notice (This Page)
We recommend that you review this privacy notice regularly to be aware of any changes or updates that may affect you.
Date of last update: <20/06/2023>
